Information We Collect
G&L Appliance Repair ("we," "our," or "us") collects only the information necessary to provide you with appliance repair services in Cleveland, Ohio and the surrounding areas.
Information you provide directly:
- Full name
- Phone number
- Email address
- Home or service address
- Appliance type, brand, and description of the problem
- Preferred appointment date and time
Information collected automatically:
- Browser type and version
- Pages visited and time spent on the site
- Referring website or search query
- General location (city/region, not precise GPS)
- Device type (desktop, mobile, tablet)
We do not collect payment card numbers or any financial information through this website. All payments are handled in person at the time of service.
How We Use Your Information
We use the information you provide solely for the following purposes:
- To respond to your service request or inquiry
- To schedule and confirm appliance repair appointments
- To send appointment reminders via phone or email
- To follow up after service to ensure your satisfaction
- To improve the quality of our website and customer experience
- To comply with applicable legal obligations
Information Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to any third parties.
We may share your information only in the following limited circumstances:
- Service partners: If a repair requires a specialist or parts supplier, we may share only the minimum necessary information (e.g., appliance model) — never your contact details without your consent.
- Legal requirements: We may disclose information if required by law, court order, or governmental authority.
- Business transfer: In the unlikely event of a sale or merger of our business, customer data may be transferred as part of that transaction. You will be notified in advance.
- With your explicit consent: For any other purpose not listed here, only with your prior written agreement.
Cookies and Tracking Technologies
Our website may use cookies — small text files stored on your device — to improve your browsing experience.
Types of cookies we use:
- Essential cookies: Required for basic website functionality (e.g., form submissions). Cannot be disabled.
- Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics). This data is anonymous and aggregated.
- Preference cookies: Remember your settings for future visits.
You can control cookies through your browser settings. Disabling cookies may affect some website features. For more information, visit allaboutcookies.org.
Data Security
We take the security of your personal information seriously. We implement the following measures to protect your data:
- SSL/TLS encryption on all pages of our website (HTTPS)
- Restricted access to customer data — only authorized staff can view it
- Regular review of our data handling practices
- Secure email communications for customer information
While we make every effort to protect your information, no method of transmission over the Internet is 100% secure. If you believe your data may have been compromised, please contact us immediately at main@gnlappliancerepair.com.
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Typically, service request records are kept for 2 years after the last interaction.
Your Rights
Regardless of where you live, we honor the following rights regarding your personal information:
- Right to access: You may request a copy of the personal data we hold about you.
- Right to correction: You may ask us to correct any inaccurate or incomplete information.
- Right to deletion: You may request that we delete your personal data, subject to legal retention requirements.
- Right to opt out: You may opt out of any follow-up communications at any time.
- Right to data portability: You may request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at main@gnlappliancerepair.com. We will respond within 10 business days.
Third-Party Links
Our website may contain links to third-party websites such as Google Maps, social media platforms (Facebook, Instagram), or review platforms (Google). These sites have their own privacy policies, and we have no control over their content or practices.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site. We are not responsible for the privacy practices of those sites.
Children's Privacy
Our website and services are intended for adults (18 years of age and older). We do not knowingly collect personal information from children under the age of 13.
If you believe we have inadvertently collected information from a child, please contact us immediately at main@gnlappliancerepair.com and we will delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will:
- Update the "Last updated" date at the top of this page
- Post the revised policy on this page
- Notify repeat customers by email if changes are significant
We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
SMS / Text Message Communications
G&L Appliance Repair may send you SMS (text message) communications related to your service appointment, including booking confirmations, technician arrival reminders, and follow-up messages.
By providing your mobile phone number on our contact or booking form and checking the SMS consent box, you agree to receive text messages from G&L Appliance Repair at the number provided. You may also opt in by texting YES to (216) 815-1750.
What messages you may receive:
- Appointment confirmation and scheduling updates
- Technician arrival time notifications
- Repair status updates
- Follow-up messages after completed service
Message frequency: Message frequency varies. You will typically receive 1–3 messages per service request.
Message & data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS communications at any time by replying STOP to any text message from us. After opting out, you will receive a single confirmation message and no further texts will be sent. To re-enable messages, reply START.
Help: For assistance, reply HELP to any text message or contact us at main@gnlappliancerepair.com or (216) 815-1750.
Mobile opt-in data and consent, including your phone number, will not be shared with, sold to, or disclosed to any third party for any purpose. This information is used solely by G&L Appliance Repair to send you service-related text messages.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us: